Our Childcare Management Services

Rebecca Hutchison

Chief Executive Officer (CEO) | Co-Founder

Created and implemented financial models to increase accuracy and efficiency of childcare business accounting and reporting.

Meet Rebecca Hutchison, the visionary Chief Executive Officer (CEO) of Early Learning Management. With a profound passion for nurturing young minds and creating safe, enriching environments, Rebecca’s journey in the childcare sector has been remarkable.

Rebecca’s extensive experience as an educator and childcare provider has given her a unique understanding of the challenges faced by childcare businesses and the crucial role they play in shaping a child’s early development. It was this deep insight that led her to found Early Learning Management, with a clear vision in mind – to empower 3rd party childcare businesses with the tools, resources, and expertise they need to flourish.

Guided by her unwavering commitment to excellence, Rebecca’s collaborative leadership style fosters strong relationships with service owners and staff, creating a united front in the pursuit of providing exceptional childcare services. Her dedication to preserving the individuality of each childcare business, while also streamlining operations and enhancing efficiency, has earned her acclaim throughout the sector.

As the CEO of Early Learning Management, Rebecca works closely with the Chief Operations Officer (COO) and Head of Financial Operations (HFO) to ensure seamless coordination and alignment of the organisation’s strategies and operations. Together with the COO and HFO, Rebecca drives the organisation forward, constantly seeking ways to stay at the forefront of sector trends and best practices.

Under her expert guidance, Early Learning Management continues to expand its reach, touching the lives of more families and communities across Australia. Rebecca’s vision and passion for early education and childcare excellence are the driving forces behind Early Learning Management’s mission. With her at the helm, the organisation is committed to supporting partner services in delivering high-quality care, innovative learning experiences, and a nurturing environment that promotes the holistic growth of every child in their care.

As the childcare landscape evolves, Rebecca remains committed to the continuous improvement of Early Learning Management and the services it supports. With a boundless commitment to shaping a brighter future for the children served, Rebecca is a true champion of the childcare sector in Australia.

Jamie Morris

Chief Operations Officer (COO)

With an unwavering commitment to excellence, he ensures that every aspect of our service delivery is optimised to meet specific requirements, making Early Learning Management a trusted name in the sector.

Meet Jamie Morris, the visionary Chief Operations Officer (COO) of Early Learning Management. Jamie Morris is the driving force behind the seamless and efficient operations of Early Learning Management (ELM). As the Chief Operations Officer (COO), Jamie leads and oversees the childcare services across all jurisdictions where ELM operates. With an unwavering commitment to excellence, he ensures that every aspect of our service delivery is optimised to meet specific requirements, making Early Learning Management a trusted name in the childcare industry.

Bringing with him over two decades of experience in Early Childhood Education, a deep passion has defined Jamie’s journey for building strong relationships and achieving remarkable results. His unique leadership style, coupled with a keen business acumen, has led him to manage diverse teams, from small groups to larger ones exceeding 200 members. In every role he undertakes, Jamie fosters a culture of excellence, surpassing key performance indicators and driving measurable success.

Working with the CEO: As the COO, Jamie works closely with the Chief Executive Officer (CEO) to align the operational strategies with the vision and mission of Early Learning Management. He actively participates in executive leadership team discussions, offering valuable opinions and perspectives on areas beyond his direct domain. Working hand in hand with the CEO, Jamie helps shape the organisation’s long-term objectives, ensuring that operational decisions are in line with ELM’s strategic goals.

Working with the CVO: In his role as COO, Jamie collaborates with the Chief Visionary Officer (CVO) to bring the organisation’s vision to life through effective operational planning and execution. Jamie understands the significance of aligning the operational aspects of ELM with the visionary goals set by the CVO. By working together, they ensure that every operation contributes to the greater vision of providing exceptional childcare services and fostering a nurturing environment for children.

Working with the CDO: As part of the leadership team, Jamie collaborates with the Chief Development Officer (CDO) to explore opportunities for expansion and growth. By leveraging his extensive experience in Early Childhood Education and his keen understanding of the industry, Jamie provides valuable insights that help in strategic decision-making related to the development of new services and partnerships.

Working with the HFO: In his role, Jamie works in tandem with the Head of Financial Operations (HFO) to ensure the efficient and effective allocation of resources within the organisation. This collaborative effort helps strike a balance between operational excellence and financial viability, maximising the organisation’s performance and maintaining its financial stability.

Empowering the Operations Team:

As the Chief Operations Officer (COO) of Early Learning Management (ELM), Jamie Morris understands the importance of fostering a culture of empowerment and autonomy within the Operations Team. Jamie firmly believes that providing the team with the freedom to excel, allowing autonomy, and encouraging open communication are essential factors that contribute to the betterment of ELM and its service delivery.

Autonomy and Trust: Jamie is a proponent of providing the Operations Team with high autonomy in their roles. He firmly believes in empowering team members to make decisions and take ownership of their responsibilities. By entrusting the team with the authority to carry out their duties independently, Jamie ensures they have the space to showcase their expertise and creativity. This approach not only enhances individual growth, but also leads to collective excellence in service operations.

Micro Management: In line with his philosophy of autonomy and trust, Jamie practices a no-micro-management approach with the Operations Team. Instead of imposing rigid controls, he places emphasis on setting clear expectations and providing support where needed. Jamie understands that the Operations Team comprises highly skilled professionals who are well-equipped to handle their roles with proficiency. By allowing them to thrive without unnecessary oversight, Jamie fosters a culture of self-reliance and confidence within the team.

Freedom of Speech for the Betterment of ELM: Jamie actively encourages an open and inclusive environment where team members are encouraged to freely express their ideas, opinions, and concerns. He firmly believes that every team member’s voice is valuable and can contribute to the continuous improvement of ELM’s operations. By promoting freedom of speech, Jamie ensures the Operations Team feels valued and respected, fostering a culture of collaboration and innovation.

Nurturing a Culture of Excellence: Through his leadership, Jamie cultivates a culture of excellence, where team members are motivated to excel and equipped with the support and resources they need to succeed. He understands that a nurturing and empowering work environment not only enhances the team’s performance, but also leads to enhanced childcare services for the families and children ELM serves.

Team Collaboration and Growth: As the COO, Jamie actively collaborates with the Operations Team, valuing their input and expertise in operational decision-making. By engaging in regular discussions and embracing a collaborative approach, he encourages the team to contribute to the organisation’s growth and success. Jamie actively seeks and implements the team’s ideas for the betterment of ELM, knowing that diverse perspectives lead to innovative solutions.

Responsibilities of a COO: As the Chief Operations Officer, Jamie plays a pivotal role in overseeing the day-to-day operations of Early Learning Management. His responsibilities encompass a wide range of areas, including but not limited to:

1. Operational Strategy: Jamie is responsible for developing and executing the operational strategy of ELM, ensuring it aligns with the organisation’s overall goals and objectives.
2. Team Leadership: Jamie leads and manages the team of COOs, ensuring that each service manager or Nominated Supervisor has the support and resources needed to excel in their roles.
3. Regulatory Compliance: As the custodian of individual service profitability metrics, Jamie ensures that all ELM services meet the stringent standards of the National Quality Framework and other regulatory requirements.
4. Efficiency and Profitability: Jamie applies his keen business acumen to optimise the business model of each service, maximising efficiency and profitability while maintaining the highest standards of care.
5. Business Development: Jamie actively seeks new business opportunities with Approved Providers of childcare services, exploring potential partnerships and avenues for service expansion.
6. External Positioning: Jamie drives ELM’s response to regulatory changes and proactively develops the organisation’s profile with state and federal government constituents, forging impactful partnerships that benefit the childcare industry.
7. Strategic Planning: Jamie collaborates with the CEO and other members of the leadership team to develop strategies and initiatives with operational implications, contributing to the long-term growth and success of ELM.

Jamie is the driving force behind ensuring that all our services meet the stringent standards of the National Quality Framework. As the custodian of individual service profitability metrics, he expertly applies the optimal business model to each service, maximising efficiency and profitability. With a strong relationship with service staff and a deep understanding of operational challenges, Jamie is also well-positioned to support ELM’s external positioning. He actively drives our response to regulatory changes and proactively develops our profile with state and federal government constituents, forging impactful partnerships. As a strategic thinker, Jamie’s contributions extend beyond his immediate responsibilities. He actively participates in executive leadership team discussions, offering valuable opinions and perspectives on areas beyond his direct domain. Occasionally, Jamie presents to the ELM team, collaborating with the CEO to develop strategies and initiatives with operational implications through our planning process. Jamie Morris is a key pillar in Early Learning Management’s commitment to delivering exceptional childcare services. His passion for empowering individuals and fostering strong relationships underscores our dedication to creating a world where children thrive, and families find comfort in the exceptional care and support we provide.

Sandi Fern

Chief Development Officer (CDO)

Over 22 years of experience working & delivering positive commercial outcomes across the Early Childhood Industry.

Meet Sandi Ferns, our esteemed Chief Development Officer (CDO) at Early Learning Management. In this pivotal role, Sandi takes charge of the entire life cycle of new childcare services, overseeing everything from planning and design to construction and ongoing operations. Her expertise ensures that all our services comply with Australian regulations, and she leads the charge in managing and delivering successful projects.

With an impressive career spanning over 25 years in the Early Childhood sector, Sandi joined the Early Learning Management team in August 2010, bringing a wealth of experience to our Operations Team. Throughout her journey, Sandi has overseen service operations in multiple regions, including Queensland, New South Wales, Western Australia, Northern Territory, and the Australian Capital Territory.

Drawing on her extensive background in both private and corporate sectors, Sandi skill fully implements strategies that enhance business structures across our services, ensuring both quality practices and commercial success. Her proficiency in multi-site management and strong business acumen are instrumental in providing effective leadership and management guidance to our staff and key stakeholders.

Sandi has excelled in delivering compliance and safety programs, helping our services meet technical and safety legislative requirements seamlessly. Her deep understanding of the National Construction Code (NCC) makes her an invaluable asset as she heads up Childcare Project Development across Australia. In this multifaceted role, Sandi interacts with various internal and external childcare stakeholders, adeptly managing several concurrent project components.

Furthermore, Sandi takes on direct and administrative support duties, ensuring a seamless childcare development process. From coordinating and assisting with marketing and communications to managing other related projects, Sandi’s far-reaching experience makes her a reliable hand in every aspect of childcare service development.

From Pre-planning to Construction, Fit Out, Lockup, and Service Approval, Sandi has successfully navigated the complexities of these phases, working closely with Approved Providers, developers, and investors. Her dedication to excellence and meticulous attention to detail ensure that every childcare service we create meets the highest standards and unique needs of the communities they serve.

At Early Learning Management, we are fortunate to have Sandi Ferns at the forefront of our development efforts. Her vast experience, unwavering commitment, and comprehensive understanding of the childcare industry propel us forward, ensuring that we continue to provide exceptional childcare services across Australia.

John Hutchison

Chief Visionary Officer (CVO) | Co-Founder

30 years of experience in the childcare sector

Introducing John Hutchison, the innovative Chief Visionary Officer (CVO) of Early Learning Management. With over 30 years of experience in childcare management, marketing, strategy, and digital knowledge, John brings an unmatched expertise to his role at Early Learning Management.

Throughout his career, John has played key roles in driving success and growth within the childcare sector. Notably, as the Chief Operating Officer at Sterling Early Education Ltd, he played a pivotal role in the roll-up and start-up of 77 premium childcare centres across Australia, culminating in over $100 million in proforma annualised revenue. His contributions also involved orchestrating and developing the management team while navigating the planned ASX IPO process.

At Early Learning Services Ltd, John’s visionary leadership as the Chief Executive Officer led the company through a successful initial public offering, raising $34 million and establishing the firm as one of the largest childcare operators in Australia. His expertise in childcare restructures, governance, compliance, and strategic planning further solidified his reputation as a visionary leader in the industry.

As the Chief Visionary Officer at Early Learning Management, John leverages his diverse skills to forge new working relationships, establish greater transparency, and shape the company’s strategic planning processes. With a focus on innovation and continuous improvement, he leads the annual planning process, develops long-range strategic plans, and fosters a culture of collaboration and alignment among teams.

Embodying the core values of Early Learning Management, John champions the five aspirations: Sustaining our Business, Sustaining our Brands, Sustaining our People, Sustaining our Environment, and Sustaining our Community. His commitment to these aspirations, along with his inspiring leadership and visionary ideas, propel the organisation forward towards a brighter future for the children and families it serves.

As a capable and dynamic leader, John embraces challenges and envisions solutions that transcend conventional boundaries. He is known for breaking down functional barriers, empowering teams, and fostering enthusiasm and growth throughout the organisation.

With John as Chief Visionary Officer, Early Learning Management is well-equipped to navigate the ever-changing landscape of the childcare industry, staying at the forefront of innovation and delivering exceptional childcare services. His commitment to continuous improvement and relentless pursuit of excellence make him an invaluable asset to the company and a true visionary in the childcare sector.

Jenna Dawes

Head of Financial Operations (HFO)

BAS agent under the Tax Agent Services Act 2009 (TASA), Xero Advisor Certified

As Head of Financial Operations (HFO), Jenna plays a pivotal role in supporting the overall business of Early Learning Management (ELM). Working closely with the CEO and COO, Jenna collaborates to align financial strategies with the organisation’s broader goals and objectives.

Her expertise in financial matters, including budget development, planning, and reporting, ensures that ELM operates with utmost financial transparency and efficiency. Jenna’s adept management of accounts, payroll, and financial reporting for both ELM and its clients guarantees sound financial governance across the organisation.

Jenna’s collaborative approach extends beyond financial matters. She actively partners with the Management Team to contribute her financial and operational expertise in the development and implementation of organisational strategies, policies, and government funding applications. Her insights and reports facilitate informed decision-making, driving ELM’s growth and success.

With a keen eye on continuous improvement, Jenna champions the Finance Evolution, embraces digital transformation, and implements initiatives that enhance Finance Operations processes. By staying at the forefront of accounting packages and processes, Jenna ensures that ELM remains adaptable and efficient in a rapidly evolving industry.

As a vital point of contact for inquiries related to financial operations, Jenna provides invaluable support to various teams within ELM. Her approachable nature and proactive attitude make her an approachable resource for resolving financial queries and promptly addressing concerns.

In her role as HFO, Jenna holds a holistic view of ELM’s financial performance, monitoring and controlling all programs of work and activities to ensure that resources are effectively allocated. Her expertise in producing financial reports and overseeing data analysis empowers the Management Team with actionable insights for strategic decision-making.

Jenna’s strong understanding of information systems and the information needs of business owners and their staff positions her as a critical contributor to ELM’s success. By ensuring the smooth and efficient running of financial operations, she enables the entire organisation to focus on delivering exceptional childcare services.

With Jenna’s unwavering dedication and financial acumen, Early Learning Management is equipped with a dynamic leader who propels the organisation towards a future of growth and prosperity. Her collaborative efforts and commitment to excellence make her an invaluable asset in achieving ELM’s mission of providing exceptional childcare services to communities across Australia.

Naomi Freney

Office Manager | Project Administrator

Administrative support to head office & developing & implementing short & long-term marketing strategies & advertising campaigns in order to create & increase brand awareness.

Meet Naomi Freney, the versatile Office Manager | Project Administrator with a passion for thriving in dynamic environments. With a strong understanding of the childcare sector, Naomi actively supports a small office and client base across Australia. In her role, she works closely with project team members, managers, and leads to ensure efficient organisational projects.

As an expert in administrative tasks, Naomi adeptly handles document and information distribution, resource management, contract negotiations, record maintenance, staff coordination, recommending corrective actions, and even hiring contractors. Her hands-on approach to her position enables her to analyse business operations and identify customer needs, effectively bridging the gap between the two.

Naomi serves as a vital bridge between employees, clients, suppliers, and the marketing team. She plays a pivotal role in planning, implementing, and monitoring marketing, branding, and advertising activities to enhance clients’ brand image and increase customer satisfaction.

One of Naomi’s greatest strengths lies in her genuine interest in learning about clients and their background stories. Before commencing any project, she works closely with them to gain a deep understanding of their unique situation, allowing her to develop clear, workable solutions that meet their specific needs.

With her outstanding communication skills and ability to foster strong relationships, Naomi brings a sense of unity and collaboration to every project she undertakes. Her dedication to facilitating seamless operations and driving organisational success makes her an invaluable asset in the childcare sector.

Whether it’s managing administrative tasks, coordinating projects, improving brand image, or understanding client requirements, Naomi’s multifaceted expertise and proactive approach ensure that every aspect of her role contributes to the organisation’s success.

Join us in celebrating Naomi Freney, the Office Manager | Project Administrator, whose passion for delivering exceptional results and bringing teams together creates a more connected and thriving childcare environment for clients and staff alike.

Tamara King

Operations Manager

Mentoring and growing teams, supporting their professional development and developing and maintaining a positive and highly engaged workforce.

Introducing Tamara King, the exceptional Operations Manager at Early Learning Management. Tamara’s unwavering passion lies in providing genuine support and guidance to childcare services, nurturing a culture of continuous improvement. With extensive management and leadership background, she has successfully led teams of 25+ members, ensuring exceptional customer service at every turn.

Throughout her illustrious career, Tamara has gained invaluable experiences across various childcare services, catering to diverse demographics. These experiences have gifted her with a well-rounded perspective and profound insights, empowering her to tackle challenges with creativity and adaptability.

Tamara’s expertise extends beyond just administrative duties; she masterfully oversees day-to-day operations, ensuring the smooth functioning of the organisation. As a frontline representative, she excels in offering face-to-face support to clients, deftly resolving conflicts and maintaining strong relationships with government agencies and stakeholders.

A true advocate for employee growth and development, Tamara’s leadership style fosters a positive and highly engaged workforce, cultivating a collaborative and supportive work environment. Her mentorship skills are unparalleled, empowering teams to unleash their full potential and achieve greatness.

With a keen interest in HR and a comprehensive understanding of childcare regulatory compliance, Tamara plays a pivotal role in ensuring the organisation operates in full compliance with industry standards. Diligently staying updated with the latest regulations and guidelines, she ensures unparalleled childcare services.

Working closely with the Chief Operating Officer (COO), Tamara synergises her efforts with the broader organisational goals, aligning her strategies with the visionary mission of Early Learning Management. Her unwavering dedication to excellence and commitment to the organisation’s growth are key contributors to its continued success.

Tamara is a true champion of building and nurturing strong working relationships with Approved Providers and Persons with Management or Control. Recognising the significance of trust, respect, and open communication in these relationships, she tailors her approach to align with the unique needs and aspirations of each individual, fostering stronger bonds with childcare service providers.

In her advisory role, Tamara serves as an invaluable guide and mentor to the organisation. She provides critical insights into day-to-day operations, staff performance, child enrolments, and other pertinent aspects. With her strategic guidance, Tamara sets professional values and cultivates a positive workplace culture, inspiring continuous improvement and professional development among staff.

She fosters a professional learning community that encourages open dialogue, reflection, and shared learning, fostering a culture of perpetual growth and excellence.

Furthermore, Tamara assumes the vital responsibility of maintaining regulatory compliance within the service. With her deep understanding of the National Quality Framework (NQF), the Education and Care Services National Law, and other regulations, she ensures the organisation operates within the legal parameters, providing a safe and enriching childcare experience.

Tamara’s expertise in mediation and conflict resolution is unparalleled, skilfully handling disputes that may arise between various stakeholders. Whether it’s staff, parents, or Approved Providers, she employs a collaborative problem-solving approach to find mutually beneficial solutions that align with the service’s goals and objectives.

In her performance reporting role, Tamara expertly captures, analyses, and reports service performance, budget usage, and other key metrics to the Approved Provider or Persons with Management or Control. Her comprehensive reports serve as crucial tools for stakeholders, empowering them to make informed decisions that elevate the quality of service and enhance profitability.

As a mentor and coach to the Nominated Supervisor, Tamara plays a pivotal role in their professional development. Her mentorship imparts wisdom from her vast experiences, nurturing their skills, boosting their confidence, and honing their leadership abilities.

Tamara’s commitment to promoting a positive culture within Early Learning Management and childcare services is unrivalled. She ardently upholds shared values, actively encourages open communication, and instills a continuous learning mindset within the team. This dedication to inclusivity creates an environment where everyone feels valued, contributing to a constructive culture that drives staff morale, retention, and peak performance.

Tamara’s exceptional communication skills, unwavering integrity, and trustworthiness make her an esteemed leader within Early Learning Management. She communicates effectively with the team, demonstrating honesty, transparency, and an unwavering dedication to keeping her commitments.

With her unwavering commitment to excellence and her remarkable ability to foster a positive culture, Tamara King remains an indispensable asset to Early Learning Management, ensuring outstanding childcare services and a profound impact on the lives of children and families. As she collaborates closely with the COO, her influential role continues to drive the company’s growth and success, solidifying its position as a trailblazer in the childcare industry.

Samantha Davies

Operations Manager

I have over 22 years of experience working in Early Childhood Education and Care services.

Samantha Davies is an inspirational leader in the childcare sector, with over 22 years of progressive experience in Early Childhood Education and Care services. Holding an advanced diploma in Children’s Services, Samantha has worked in various roles throughout the industry, with a strong focus on management. Her passion lies in supporting and mentoring dedicated teams to build lasting connections with families and children through open communication.

As an Operations Manager, Samantha plays a pivotal role in overseeing and managing the operations of childcare services. Her unique blend of business acumen, leadership skills, and deep understanding of early childhood education and care allows her to excel in her position.

One of Samantha’s key strengths is her ability to build and maintain strong working relationships with Approved Providers and Persons with Management or Control. She understands the importance of understanding each individual’s goals, values, and perspectives, fostering a foundation of trust and respect. By gaining insight into the aspirations of childcare providers and their organisations, Samantha can offer tailored advice and make decisions that align with their unique needs and objectives.

In her advisory role, Samantha provides invaluable insights into day-to-day operations, staff performance, child enrolments, and other pertinent aspects. She offers strategic guidance, creates a professional learning community, connects with families and the community, and ensures that educational leadership and administrative management are effectively in place.

Regulatory compliance is another area where Samantha excels. Her in-depth knowledge of the National Quality Framework (NQF) and other regulations ensures that the childcare service operates within legal parameters. She implements proactive monitoring and enforcement measures to address non-compliance and improve outcomes for the service.

Conflict resolution is another aspect where Samantha shines. She effectively mediates disagreements and disputes, fosters open dialogue, and works towards solutions that align with the service’s goals and objectives. Her problem-solving skills and adaptability contribute to resolving conflicts and transforming potential issues into opportunities for growth.

In the performance reporting role, Samantha captures, analyses, and reports service performance, budget usage, and other key metrics to stakeholders. Her data visualisation skills help present complex information in an easy-to-understand format, contributing significantly to the strategic decision-making process.

Samantha’s mentoring and coaching skills are instrumental in the professional development of the Nominated Supervisor and the entire team. She fosters a positive culture in early learning management and childcare services by encouraging open communication, respecting diversity, and acknowledging contributions.

Her honesty, integrity, and transparent communication create a culture of trust within the organisation. Samantha plays a vital role in business development and service expansion, leveraging her expertise to attract new clients and maintain relationships with existing ones. She actively seeks new business opportunities, stays informed about market trends, and ensures our services remain competitive.

As Operations Manager, Samantha Davies is committed to delivering high-quality childcare management services, driving the success and quality of the childcare services she manages. Her leadership and dedication contribute to the safety, health, wellbeing, and educational outcomes for the children in their care.

Join us in celebrating Samantha Davies, the Operations Manager, whose dedication and expertise, along with her collaborative efforts with the COO, have shaped a brighter future for the children, families, and staff she serves in the childcare sector.

Mary-Jane Burstow

Operations Manager

Mary-Jane has been in the Early Childhood Industry for over 12 years. She has had many different roles in the sector but has focused on management for the last 7 years.

Introducing Mary-Jane Burstow, Operations Manager at Early Learning Management: Mary-Jane Burstow is a dedicated and accomplished Childcare Business Leader with a wealth of experience in managing and overseeing the operations of childcare services. With a deep understanding of early childhood education and care, Mary-Jane is committed to providing exceptional care and education to children and building strong, positive relationships with Approved Providers and Persons with Management or Control.

As an Operations Manager, Mary-Jane excels in fostering positive working relationships with stakeholders, including Approved Providers and Persons with Management or Control. She understands the importance of understanding individuals as unique and respecting their experiences and values. By gaining insights into their aspirations and organisations, Mary-Jane aligns her decisions with their perspectives, thereby enhancing service performance and strengthening the bond between herself and the stakeholders.

Mary-Jane’s advisory role is crucial to the success of childcare services. She serves as an invaluable advisor to the organisation, offering strategic guidance, promoting a professional learning community, connecting with families and the community, and leading educational programs. Her expertise in administrative management ensures compliance with regulatory requirements, efficient systems, and continuous quality improvement.

In maintaining regulatory compliance, Mary-Jane’s comprehensive knowledge of the National Quality Framework and ACECQA ensures the childcare service operates within legal parameters. She effectively communicates changes in regulations and guides the team to meet their obligations under the law.

As a skilled mediator and conflict resolver, Mary-Jane adeptly handles conflicts between various stakeholders, ensuring a harmonious work environment and promoting effective problem-solving.

Mary-Jane’s role in performance reporting is instrumental in capturing and analysing service performance, budget usage, and key metrics. Her ability to communicate complex information clearly and concisely helps strategic decision-making and continual growth.

She understands the significance of mentoring and coaching the Nominated Supervisor to enhance their skills, professional growth, and leadership development. By fostering a positive culture in early learning management and childcare services, Mary-Jane creates a thriving environment where staff feels valued, encouraged, and motivated to excel.

Mary-Jane’s exceptional communication skills, honesty, and integrity further strengthen the organisational culture. She upholds a forward-looking approach, ensuring the childcare service remains successful and sustainable in the long term.

As a proactive business promoter, Mary-Jane actively seeks new clients, promotes service expansion, and builds strong relationships within the childcare sector. Her passion for building strong teams and providing exceptional care ensures Early Learning Management remains a leader in the industry.

Mary-Jane Burstow’s commitment to excellence and her passion for providing exceptional childcare services make her an invaluable asset as Operations Manager at Early Learning Management. Her leadership and dedication drive the success and quality of childcare services under her management, positively impacting the lives of children and families in the community.

Simone Thompson

Operations Manager

Simone's journey in the childcare sector is marked by a series of progressive roles.

Meet Simone Thompson, an accomplished Operations Manager with a profound commitment to the growth and development of children. With over 25 years of experience in the childcare sector, continuous growth marks Simone’s career, leadership, and passion for excellence.

As an Operations Manager, Simone’s exceptional skills in communication, stakeholder engagement, positive influencing, and management are evident. Her comprehensive understanding of the Education and Care Services National Law and Regulations ensures all operations align with legal requirements and the highest standards.

What truly distinguishes Simone is her ability to lead and inspire teams, delivering remarkable operational, pedagogical, and financial performance. She consistently meets and exceeds targets, providing direction, coaching, and support to achieve outstanding results in all areas of operations.

Simone’s role involves close collaboration with multiple stakeholders. She excels in building and maintaining positive relationships with Approved Providers, Persons with Management or Control, and her team. By recognising the unique goals and values of each individual, Simone fosters a culture of trust, respect, and open communication.

In her advisory capacity, Simone offers essential insights into daily operations, staff performance, and other critical aspects. She provides strategic guidance, connects with families and the local community, and builds professional networks of practice.

Regulatory compliance is a cornerstone of Simone’s expertise. Her in-depth understanding of the National Quality Framework and the role of regulatory bodies ensures that ELM operates within legal parameters and remains compliant at all times.

Simone’s conflict resolution skills are exemplary. She effectively navigates disagreements and disputes, facilitates open dialogue, and works towards solutions that align with ELM’s goals and objectives.

Her performance reporting skills are commendable, generating insightful reports that inform business performance and strategic decision-making. Simone’s focus on key performance indicators, such as occupancy rates, debt levels, and budget management, ensures the financial sustainability and success of the childcare service.

Simone’s leadership style emphasises mentoring and coaching. She guides and empowers her team, facilitating their professional growth and transforming potential issues into opportunities for growth and improvement.

Creating a positive culture within ELM is another area where Simone excels. By aligning the team with shared values and fostering open communication, she cultivates an inclusive environment where everyone feels valued and respected.

Communication is central to Simone’s leadership. Her transparency and honesty build trust among the team, creating a productive and harmonious work environment.

Simone’s integrity and trust are paramount. She consistently upholds ethical conduct, fostering a culture of honesty and credibility within ELM.

Her role also extends to business development and service expansion. With her deep understanding of the childcare sector, Simone effectively promotes childcare management services, seeks new opportunities for service expansion, and builds strong relationships within the industry.

In conclusion, Simone Thompson is an extraordinary Operations Manager at Early Learning Management (ELM), embodying the qualities of a dedicated, knowledgeable, and inspiring leader. Her extensive experience, coupled with her unwavering commitment to children, families, and educators, makes her an invaluable asset to ELM and the broader childcare sector in Australia.

Leonie Shears

Operations Manager

Multi Service Management

Meet Leonie Shears, an exceptional Operations Manager with a passion for the first five years of children’s development and providing the best care and education to every child in the country. Throughout her extensive career, Leonie continually strives to be the best version of herself, managing multiple successful businesses and serving as a positive role model to all the people she works with.

As an Operations Manager, Leonie possesses exceptional communication abilities, stakeholder engagement, positive influencing, and management skills. She is well versed in both verbal and written language, allowing her to effectively lead and inspire teams. With her in-depth working knowledge of compliance requirements within the National Quality Framework, and the relevant regulations/laws, Leonie ensures that all operations are conducted with utmost legality and adherence to standards.

What truly sets Leonie apart is her commercial savvy, leading to high success in delivering outstanding operational, pedagogical, and financial performance. She continually meets and exceeds all the budgets and targets set in her KPI, providing strength, direction, coaching, and support to too many teams to achieve exceeding results in all areas of operations.

As an Operations Manager, Leonie’s role involves close interaction with multiple stakeholders. She excels in creating and maintaining positive working relationships with Approved Providers and Persons with Management or Control. By understanding the unique goals, values, and perspectives of each individual, Leonie builds a foundation of trust, respect, and open communication.

In her advisory role, Leonie provides essential insights into day-to-day operations, staff performance, and other pertinent aspects. She offers strategic guidance, fosters a professional learning community, and connects with families and the local community to build professional networks of practice.

Regulatory compliance is another area of expertise for Leonie. She possesses an in-depth understanding of the National Quality Framework, the regulations, laws, and the role of ACECQA and other regulatory bodies. This ensures that the childcare service operates within legal parameters and remains compliant at all times.

In times of conflict, Leonie’s exceptional mediation and conflict resolution skills shine through. She effectively handles disagreements and disputes between stakeholders, facilitates open dialogue, and works towards solutions that align with the service’s goals and objectives.

Leonie’s performance reporting skills are commendable, generating comprehensive and analytical reports that inform business performance and strategic decision-making. She utilises data visualisation tools to present complex information in an easy-to-understand format, helping the team uncover valuable insights and opportunities for improvement.

Leonie understands the significance of key performance indicators (KPIs) and continuously monitors and enhances metrics such as occupancy rates, debt levels, wage to revenue ratios, and budget management. Her focus on achieving and exceeding these targets ensures the financial sustainability and success of the childcare service.

Mentoring and coaching are integral to Leonie’s leadership style. She guides and empowers Nominated Supervisors, facilitating their professional growth and skill enhancement. Through mentorship, Leonie fosters leadership development and creates an environment where potential issues become opportunities for growth and improvement.

Creating a positive culture within the organisation is another aspect Leonie excels at. By aligning the team with shared values and fostering open communication, she cultivates an inclusive environment where everyone feels valued, respected, and heard.

Communication is at the heart of Leonie’s leadership. She is an active listener who communicates timely and appropriately, adapting her style to meet the needs of individual team members. Her transparency and honesty build trust among the team, creating a productive and harmonious work environment.

Integrity and trust are paramount to Leonie. She consistently upholds ethical conduct, keeps promises, and accepts responsibility for her actions. By adhering to these principles, Leonie fosters a culture of honesty and credibility within the organisation.

Leonie’s role also extends to business development and service expansion. With her understanding of the childcare sector, she effectively promotes childcare management services, seeks new opportunities for service expansion, and builds strong relationships within the industry.

In conclusion, Leonie Shears is a remarkable Operations Manager, exemplifying the qualities of a dedicated, knowledgeable, and inspiring leader.

Leanne Matthews

Senior Finance Officer | Payroll Manager

Over 12 years of experience in bookkeeping & 26 years experience in payroll.

Meet Leanne Matthews, the dedicated and experienced Senior Finance Officer | Payroll Manager at Early Learning Management. With over 11 years of bookkeeping experience and more than 25 years of payroll expertise, Leanne plays a crucial role in managing the financial aspects of our organisation.

As Senior Finance Officer, Leanne is responsible for a wide range of financial tasks, including financial reporting, accounts payable and receivables, and reconciliation of bank accounts. She also oversees client payrolls and ensures accurate preparation of BAS (Business Activity Statement) and IAS (Income Activity Statement). Leanne’s proficiency in financial services is further supported by her Certificate IV qualification from the Australian Institute of Financial Services & Accounting. Moreover, she is a registered BAS Agent and holds a Xero Advisor Certification, adding to her qualifications and proficiency in her role.

Leanne’s focus on continuous improvement is evident in her efforts to identify opportunities for consolidation, automation, and process efficiencies within the finance team. Her strong accounting and analytical skills enable her to streamline financial processes, leading to enhanced productivity and better outcomes for key stakeholders.

With in-depth knowledge of financial policies, procedures, and systems, Leanne ensures adherence to best practices in financial management. Her exceptional communication skills contribute to effective collaboration with various teams, facilitating smooth financial operations.

Among her responsibilities, Leanne is tasked with developing budgets for childcare services, meticulously monitoring transactions, and preparing comprehensive financial reports. She enjoys the diverse nature of her role, especially the opportunities to tailor financial services to meet the unique needs of childcare services across Australia.

One of Leanne’s favourite aspects of her job is creating month-end management accounts. This involves providing valuable insights through detailed financial reporting, allowing our organisation to make informed decisions and strategise effectively.

Leanne’s commitment to her role as Senior Finance Officer | Payroll Manager and her passion for financial management make her an invaluable asset to Early Learning Management. Her expertise and dedication contribute significantly to the success and growth of our organisation, ensuring that the financial aspects of our childcare services are handled with utmost precision and professionalism.

Niki Sullivan

Operations Manager - New South Wales | Systems Developer

Leadership skills, enthusiasm & motivation for creating vibrant, accepting, & energetic learning environments for all stakeholders.

Niki Sullivan is a highly accomplished Operations Manager and Systems Developer with a wealth of experience in the management of Early Childhood Education & Care Services. With over 6 years of leadership expertise, Niki has been a driving force behind the success of numerous childcare businesses.

Having worked with Deloitte, Niki gained valuable insights into the childcare industry, where she excelled in preparing information regarding industry trends, conducting audits, analysing internal data, and organising risk management events, meetings, and training sessions. Her keen eye for detail and strategic acumen made her an integral part of the Deloitte team.

Niki’s professional journey includes holding Senior Management roles, where she effectively led large teams towards excellence in childcare services. She has an exceptional ability to establish and implement strong strategic growth plans, resulting in the successful establishment of new childcare businesses.

As a passionate people leader, Niki is renowned for her ability to inspire and develop frontline teams, elevating their performance through clear, accountable performance measures. She firmly believes in fostering a culture of continuous improvement, empowering individuals through personal development plans, coaching, and creating an environment focused on achieving shared goals.

Niki’s personal values form the foundation of her professional ethos, emphasising the significance of team collaboration, operating with emotional intelligence, maintaining consistent reliability, and continuously striving for self-development. With these values at her core, she consistently operates with respect for best practices and high ethical standards.

Working closely with the Chief Operations Officer (COO), Niki plays a pivotal role in aligning the company’s operational strategies with its overarching vision. Together, they ensure that Early Learning Management delivers outstanding childcare services, upholds regulatory compliance, and maintains a positive, engaging work environment for all team members.

A true childcare business leader, Niki is skilled at establishing and maintaining positive working relationships with Approved Providers and Persons with Management or Control. She understands the unique needs and aspirations of each individual, enabling her to align her strategies and decisions accordingly.

With a focus on excellence, Niki is an expert in regulatory compliance, ensuring that childcare services under her management consistently operate within legal parameters. Her knowledge of the National Quality Framework and Education and Care Services Regulations makes her a reliable and resourceful authority in maintaining high standards in education and care. She fosters a professional learning community that encourages open dialogue, reflection, and shared learning, promoting a culture of continuous growth and improvement.

Beyond her operational and managerial prowess, Niki excels in communication. Her effective listening skills and transparency make her approachable to team members, allowing them to voice their thoughts, concerns, and innovative ideas without hesitation.

Niki’s dedication to honesty and integrity sets her apart as a leader. She consistently upholds her commitments, takes responsibility for her actions, and operates ethically, earning the trust and respect of her colleagues and clients alike.

In her role as Operations Manager and Systems Developer at Early Learning Management, Niki plays a pivotal role in driving business growth and development. Her expertise in sales and marketing, service expansion, and client acquisition contributes to the organisation’s success and reputation within the childcare industry.

Niki Sullivan’s commitment to fostering a positive culture within Early Learning Management is a testament to her leadership capabilities. She prioritises the well-being and development of the childcare services she manages, creating an environment that values professional growth, open communication, and mutual respect.

With a future-oriented mindset, Niki is always seeking opportunities to improve the service. She leverages her skills in performance reporting and key performance indicators (KPIs) to monitor progress and identify areas for enhancement.

Outside of her professional pursuits, Niki enjoys spending time with her family, exploring new places, and engaging in community activities that align with her passion for early childhood education and care.

With her dedication, expertise, and commitment to excellence, Niki Sullivan continues to be an invaluable asset to Early Learning Management, ensuring quality childcare services and a positive impact on the lives of children and families. Working closely with the COO, she plays a critical role in the company’s growth and success, solidifying its position as a leader in the childcare sector.

Kelly Dixon

Operations | Learning Resource Manager

KPI's including occupancy, revenue & staffing targets, quality audits, eLearning & regulatory compliance expert.

Kelly has been a Compliance Officer for a Vulnerable Children’s Program in Out Of Home Care. She has extensive experience in risk management, risk assessments, investigation of allegations of harm & abuse, documenting incidents & reporting on trends. Kelly has many years in compliance roles & strong background in policy development, review & implementation in the Children’s, Community & Disability sectors. Kelly has extensive experience as a Child Protection trainer, her skills & experience are closely aligned with the childcare industry.

During Kelly’s many years managing childcare centres including LDC & OSHC, Kelly consistently met all KPI’s including occupancy, revenue & staffing targets, quality audits & regulatory compliance. As a centre manager with Guardian Early Learning, Kelly was the only person to achieve 100% of her targets in the first year & went on in her position to continually exceed strategic & operational objectives.

As a leader & mentor to childcare educators, Kelly values open communication & supporting staff to achieve their professional goals.

• Diploma of Community Services (Children’s Services)  
• Farran Street Education – Hiring, Firing & Everything in Between
• Farran Street Education – Leadership Essentials 
• Beyond Blue – Managing Mental Health Risks at Work – Training for Managers and Employees
• Beyond Blue – Approaching an employee you’re concerned about
• White Ribbon – Understanding Men’s Violence Against Women 
• Currently undertaking RPL to attain current Cert IV TAE 
• Currently undertaking Diploma of Lead Auditing 
• First Aid Certificate & CPR
• Working with Children’s Check
• Police Check

Mary-Rose Dabalos

Bookkeeper

Her expertise in bookkeeping and payroll management ensures accurate and efficient financial operations.

Meet Mary-Rose Dabalos, the skilled Bookkeeper at Early Learning Management. With a Bachelor’s degree in Accounting and over 7 years of extensive financial experience, Mary-Rose is a valuable asset to the finance team, proficient in handling all aspects of bookkeeping, from general tasks to efficient payroll management. Her expertise has been honed through working with large-scale manufacturing and distribution companies, providing her with a comprehensive understanding of complex financial processes.

At Early Learning Management, Mary-Rose plays a pivotal role in ensuring the accuracy and integrity of accounting files. She meticulously maintains up-to-date records and collaborates closely with the Nominated Supervisors to gather all necessary documentation, facilitating the smooth and timely production of end-of-month reports for our esteemed clients. Her commitment to excellence ensures that clients receive reliable and detailed financial insights that empower them in making informed decisions.

Mary-Rose’s approach to client interaction revolves around effective communication. She values the opportunity to assist clients with tailored solutions for their bookkeeping and payroll needs. Her dedication to understanding clients’ challenges and providing expert guidance makes her a trusted partner in their financial journey.

As a skilled Bookkeeper, Mary-Rose thrives on delivering exceptional service to clients, leveraging her expertise to address their unique requirements. Whether it’s ensuring accurate bookkeeping records or streamlining payroll processes, Mary-Rose is passionate about supporting clients in achieving their financial goals.

Beyond her bookkeeping prowess, Mary-Rose’s problem-solving skills allow her to proactively identify opportunities for process improvement. She is always ready to offer innovative solutions that optimise financial operations and enhance efficiency for clients. With her attention to detail and analytical mindset, she ensures that financial transactions are recorded accurately and efficiently.

With Mary-Rose Dabalos as part of the team, Early Learning Management is well-equipped to deliver top-notch financial services to clients. Her commitment to providing exceptional solutions and fostering strong client relationships ensures Early Learning Management remains a trusted partner in the childcare sector, making a positive impact on the growth and success of childcare services. Whether it’s managing bookkeeping tasks or streamlining payroll procedures, Mary-Rose’s dedication to excellence sets the standard for financial proficiency and client satisfaction.

Hazel Estrellado

Bookkeeper

Her meticulous approach ensures accurate accounting files and timely end-of-month reports for clients, providing comprehensive financial insights.

Meet Hazel Estrellado, the accomplished Bookkeeper at Early Learning Management. Armed with a Bachelor’s degree in Accounting and over 8 years of diverse financial experience, Hazel is a valuable asset to the finance team. Her journey as an accountant and analyst across various industries has equipped her with the expertise to seamlessly transition into the Early Learning Sector.

At Early Learning Management, Hazel plays a crucial role in ensuring the accuracy and completeness of accounting files. Meticulous and detail-oriented, she takes great care of maintaining up-to-date records and works closely with the Nominated Supervisors to gather all necessary documentation. This meticulous approach ensures the smooth and timely production of end-of-month reports for our esteemed clients, providing them with reliable and comprehensive financial insights.

Hazel’s passion for her work stems from the perfect blend she finds at ELM. The fun and friendly work environment paired with the challenges her role offers keeps things interesting daily. She finds joy in tackling complex financial tasks and providing solutions that enable clients to make informed decisions.

As a dedicated Bookkeeper, Hazel thrives on delivering exceptional service to clients, leveraging her expertise to address their unique needs. Whether it’s managing financial records or liaising with Nominated Supervisors, she takes pride in ensuring the highest accuracy and efficiency.

Beyond her technical proficiency, Hazel’s positive and approachable demeanour makes her a delight to work with. She believes effective communication is key to fostering strong client relationships and understanding their requirements. Hazel takes the time to listen and engage with clients, providing them with tailored solutions that align with their financial goals.

With Hazel Estrellado as part of the team, Early Learning Management is well-equipped to provide top-notch financial services to clients. Her dedication to excellence and passion for her role make her an indispensable asset in the childcare sector. Whether it’s managing bookkeeping tasks or ensuring accurate financial reporting, Hazel’s commitment to delivering exceptional service sets the standard for financial proficiency and client satisfaction.

Shannon Sutton

Senior Finance Officer

Introducing Shannon Sutton, the accomplished Senior Finance Officer at Early Learning Management. Armed with a Bachelor of Commerce majoring in Business, Shannon boasts a wealth of experience, spanning over 10 years in high-level financial roles. Her expertise encompasses a diverse range of accounting matters, including reconciliations, payroll, taxation liabilities, and meticulous preparation of monthly and yearly financial statements. Diligent, approachable, and driven, Shannon is highly regarded for her keen attention to detail, consistently delivering work of exceptional quality.

Shannon’s proficiency lies in providing specialised advice on accounting standards, policies, and financial reporting legislation, catering to the specific business needs of stakeholders and customers. Collaborating seamlessly with cross-functional teams, she ensures a thorough understanding of proposed business tasks, timelines, and expected outcomes. Her unwavering commitment to meeting budget targets and maintaining service delivery standards distinguishes her as a reliable and results-oriented professional.

As a team player, Shannon actively supports her colleagues and contributes to building capability within the finance team, fostering effective knowledge sharing. She champions a customer service vision that enhances efficiency and elevates the quality of service provided.

Some key responsibilities in Shannon’s role include:

• Reviewing and performing initial authority of accounts payable and payroll payment runs.
• Preparing and meticulously reviewing financial statements, such as profit and loss accounts, budgets, variance analysis, as well as end-of-year processing and adjustments.
• Handling statutory documentation and reporting, ensuring compliance with regulations.
• Conducting balance sheet and bank account reconciliations for accuracy and financial integrity.
• Assist with award interpretation and addressing payroll queries.
• Monitoring cash balances and providing short-term cash flow forecasts.
• Executing month-end and year-end tasks for smooth financial operations.
• Effectively interpreting and communicating financial data to non-financial managers to maximise the commercial capability of internal Business Partners.
• Stay abreast of financial best practices applicable to the organisation.
• Identifying opportunities to streamline, simplify, and automate finance transactions for enhanced efficiency.
• Providing assistance, when required, in the delivery of other Finance services.

Shannon’s commitment to excellence and her ability to interpret and communicate financial data make her an indispensable asset to Early Learning Management. Her continuous pursuit of financial best practices and innovative solutions ensures the organisation operates with efficiency and accuracy. With her expertise, Shannon plays a pivotal role in the success and growth of the company, solidifying its position as a leader in the childcare sector.

Gel Nina Pena

Senior Bookkeeper

Meet Gel Nina Pena, the exceptional Senior Bookkeeper at Early Learning Management (ELM). Armed with a bachelor’s degree in Management Accounting and a wealth of experience in finance roles across diverse sectors, from retail to real estate, Gel is a key asset in the finance team, contributing significantly to the smooth operation of the company’s financial processes.

With her keen eye for detail and extensive expertise, Gel plays a vital role in producing journals that streamline month-end processes, ensuring that ELM’s clients receive timely and accurate financial information. Her dedication to precision and efficiency is evident in the meticulous work she delivers, setting the standard for excellence within the team.

As a perceptive professional, Gel takes the time to understand and exceed the expectations of ELM’s valued clients. She thrives on the innovative thinking prevalent at ELM and consistently provides invaluable advice that propels clients forward and helps them overcome challenges they may not have anticipated. Gel’s insights and financial acumen empower ELM’s clients to make informed decisions and achieve their business goals.

Believing in the importance of continuous growth and professional development, Gel sees training as an investment in the future. With this mindset, she generously offers her expertise and support to mentor and guide ELM’s junior team members. As a collaborative and approachable senior bookkeeper, Gel fosters a positive learning environment, encouraging the growth and success of her colleagues.

In her role, Gel Nina Pena exemplifies the values and commitment to excellence that define Early Learning Management. Through her expertise, dedication, and willingness to empower others, she plays a crucial role in the company’s success, ensuring that ELM continues to provide exceptional financial services to its clients. With Gel on the team, ELM is well-equipped to navigate the financial landscape and excel in the childcare sector.

Letitia Anderson

System Developer Specialist

Letitia Anderson is a seasoned professional in the field of early childhood education and business management.

Letitia Anderson, a seasoned professional in the childcare industry, recently joined the team at Early Learning Management (ELM) as a System Developer Specialist. With her robust background in various aspects of early childhood education, business, human resources, and administration, she is well-equipped to contribute significantly to the ELM team.

Letitia holds an Advanced Associate Diploma, recognised by ACECQA as a current Diploma, signifying her deep understanding of the needs of children in early years. She has enriched her knowledge in this field through courses from esteemed institutions such as the University of Cape Town, QUT, and the University of Sheffield. Her knowledge spans from defining inclusive practices and managing challenging exchanges, to teaching phonics and exploring play.

Additionally, Letitia’s business credentials include a Cert IV in Business (Frontline Management) and a Diploma with Honours in both Office Procedures and Hospitality & Tourism. These qualifications have provided her with a broad understanding of managing organisations and systems efficiently.

Letitia’s professional journey includes roles as a Business Champion at Wearthy Pty Ltd, a playground design and construction company, where she oversaw compliance, project management, and HR responsibilities for the fast-growing firm. Before that, she served as Consultant, Operations Manager, and Support to CEO at Kool Kids Early Childhood Centres, where she was responsible for many operational tasks, from policy implementation and centre compliance to NDIS representation and QIP development.

Her prior role as the College Manager at Kool Kids Training College allowed her to leverage her skills in curriculum development, setting up the college, and acting as the CEO’s representative at industry meetings and conferences. Furthermore, she held various managerial roles at institutions like JTB Oceania, Data FX Online, and Aussie Kids.

At ELM, Letitia is tasked with system development, focusing on Learning Management Systems (LMS), policy and procedure creation. Given her past experiences and robust qualifications, she is well-suited to successfully navigate this role. She will undoubtedly help improve the efficiency and effectiveness of ELM’s childcare services, ensuring high-quality service provision for all stakeholders.

Letitia’s commitment to the industry, passion for developing efficient systems, and dedication to early childhood education make her a valuable addition to the ELM team.

Sandy McKennan

Operations Manager

Sandy's expansive journey in the field equips her with the knowledge, expertise, and leadership skills necessary to efficiently steer operations at Early Learning Management.

Sandy McKennan, our Operations Manager at Early Learning Management, boasts an impressive track record of more than 30 years in various childcare roles. From being a nominated supervisor to a team leader and mentor, Sandy’s depth of experience sets her apart in early childhood management.

A certified childcare provider and passionate advocate for children’s wellbeing, Sandy has shown exceptional capability in aligning the vision and goals of ELM. Her dedication to providing top-notch childcare is evident in her effective leadership style and meticulous management skills. Sandy’s expertise extends to advisory roles, regulatory compliance, and performance reporting, in addition to her stellar ability to manage, mentor, and coach nominated supervisors. Sandy also takes pride in being proficient in childcare management software programs, such as QIKKIDS. Her first-hand knowledge of diverse areas, including emergency procedures, employee training, record-keeping, and cultural sensitivity, further enhances her remarkable professional profile. She’s held numerous leadership roles, the latest being the Nominated Supervisor for a 75 place ECE centre, managing a team of 22 staff members. Prior to this, Sandy served as a Coordinator at Centacare’s OSHC, where she was responsible for managing a team of 12 staff and overseeing the health and safety of up to 120 children.

Sandy’s career journey also includes significant stints at Charlton Brown Australia as a nanny agency manager, childcare trainer, and assessor. Additionally, she served as an OSHC Coordinator and later as a Teacher Aid in Arts/Design technology at Coomera Anglican College. Equipped with a Diploma in Early Childhood Education, Sandy’s credentials are solidly backed by her extensive practical experience. She is First Aid and CPR Certified, holds a Nominated Supervisor certificate, and maintains a current Blue Card.

In her role as Operations Manager, Sandy is pivotal in ensuring regulatory compliance across all levels. With an impressive background in childcare roles and a deep understanding of the Australian childcare sector, she ensures that our practices align with the prescribed guidelines and norms. This helps us maintain high standards of service and contributes to a safe, nurturing environment for children. An effective communicator, Sandy has honed her skills in mediation and conflict resolution over her 30-year career span. Whether dealing with internal team issues or addressing concerns with parents or other stakeholders, Sandy is adept at facilitating open dialogue, understanding different perspectives, and finding mutually agreeable solutions. Sandy oversees performance reporting and the setting of Key Performance Indicators (KPIs) for ELM.

Her meticulous approach to monitoring and analysing performance data ensures that we continually improve our services and remain accountable to our goals. Her strategic insights also help us identify opportunities for growth and improvement. A natural leader, Sandy’s role includes mentoring and coaching the nominated supervisor and the rest of the ELM team. Her experience and wisdom guide the professional development of our staff, fostering a supportive culture that encourages continual learning and collaboration. Sandy is instrumental in promoting a positive culture within ELM. Her belief in open communication, mutual respect, and a child-centric approach creates a welcoming and inclusive atmosphere for both staff and the families we serve. Her drive for excellence is mirrored by our team’s commitment to providing top-tier early learning and childcare services. Sandy’s excellent communication skills are the backbone of her successful managerial role.

By fostering a culture of transparency and honesty, she cultivates an environment of trust within ELM. Her steadfast commitment to integrity ensures that all operations are conducted ethically, strengthening the trust our clients place in us. As Operations Manager, Sandy plays a significant role in business development and service expansion initiatives. Through her extensive industry knowledge and innovative thinking, she identifies potential avenues for growth, ensuring that ELM continues to expand its services and remain at the forefront of the early childhood education sector.

Under her watch, Sandy aims to promote a positive culture at ELM, foster effective communication with all stakeholders, and contribute towards business development and service expansion. We are confident that Sandy’s proven leadership skills, together with her passion and integrity, will continue to drive ELM to new heights.