Simone Thompson

Meet Simone Thompson, an accomplished Operations Manager with a profound commitment to the growth and development of children. With over 25 years of experience in the childcare sector, continuous growth marks Simone’s career, leadership, and passion for excellence.

As an Operations Manager, Simone’s exceptional skills in communication, stakeholder engagement, positive influencing, and management are evident. Her comprehensive understanding of the Education and Care Services National Law and Regulations ensures all operations align with legal requirements and the highest standards.

What truly distinguishes Simone is her ability to lead and inspire teams, delivering remarkable operational, pedagogical, and financial performance. She consistently meets and exceeds targets, providing direction, coaching, and support to achieve outstanding results in all areas of operations.

Simone’s role involves close collaboration with multiple stakeholders. She excels in building and maintaining positive relationships with Approved Providers, Persons with Management or Control, and her team. By recognising the unique goals and values of each individual, Simone fosters a culture of trust, respect, and open communication.

In her advisory capacity, Simone offers essential insights into daily operations, staff performance, and other critical aspects. She provides strategic guidance, connects with families and the local community, and builds professional networks of practice.

Regulatory compliance is a cornerstone of Simone’s expertise. Her in-depth understanding of the National Quality Framework and the role of regulatory bodies ensures that ELM operates within legal parameters and remains compliant at all times.

Simone’s conflict resolution skills are exemplary. She effectively navigates disagreements and disputes, facilitates open dialogue, and works towards solutions that align with ELM’s goals and objectives.

Her performance reporting skills are commendable, generating insightful reports that inform business performance and strategic decision-making. Simone’s focus on key performance indicators, such as occupancy rates, debt levels, and budget management, ensures the financial sustainability and success of the childcare service.

Simone’s leadership style emphasises mentoring and coaching. She guides and empowers her team, facilitating their professional growth and transforming potential issues into opportunities for growth and improvement.

Creating a positive culture within ELM is another area where Simone excels. By aligning the team with shared values and fostering open communication, she cultivates an inclusive environment where everyone feels valued and respected.

Communication is central to Simone’s leadership. Her transparency and honesty build trust among the team, creating a productive and harmonious work environment.

Simone’s integrity and trust are paramount. She consistently upholds ethical conduct, fostering a culture of honesty and credibility within ELM.

Her role also extends to business development and service expansion. With her deep understanding of the childcare sector, Simone effectively promotes childcare management services, seeks new opportunities for service expansion, and builds strong relationships within the industry.

In conclusion, Simone Thompson is an extraordinary Operations Manager at Early Learning Management (ELM), embodying the qualities of a dedicated, knowledgeable, and inspiring leader. Her extensive experience, coupled with her unwavering commitment to children, families, and educators, makes her an invaluable asset to ELM and the broader childcare sector in Australia.

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