Leonie Shears

Meet Leonie Shears, an exceptional Operations Manager with a passion for the first five years of children’s development and providing the best care and education to every child in the country. Throughout her extensive career, Leonie continually strives to be the best version of herself, managing multiple successful businesses and serving as a positive role model to all the people she works with.

As an Operations Manager, Leonie possesses exceptional communication abilities, stakeholder engagement, positive influencing, and management skills. She is well versed in both verbal and written language, allowing her to effectively lead and inspire teams. With her in-depth working knowledge of compliance requirements within the National Quality Framework, and the relevant regulations/laws, Leonie ensures that all operations are conducted with utmost legality and adherence to standards.

What truly sets Leonie apart is her commercial savvy, leading to high success in delivering outstanding operational, pedagogical, and financial performance. She continually meets and exceeds all the budgets and targets set in her KPI, providing strength, direction, coaching, and support to too many teams to achieve exceeding results in all areas of operations.

As an Operations Manager, Leonie’s role involves close interaction with multiple stakeholders. She excels in creating and maintaining positive working relationships with Approved Providers and Persons with Management or Control. By understanding the unique goals, values, and perspectives of each individual, Leonie builds a foundation of trust, respect, and open communication.

In her advisory role, Leonie provides essential insights into day-to-day operations, staff performance, and other pertinent aspects. She offers strategic guidance, fosters a professional learning community, and connects with families and the local community to build professional networks of practice.

Regulatory compliance is another area of expertise for Leonie. She possesses an in-depth understanding of the National Quality Framework, the regulations, laws, and the role of ACECQA and other regulatory bodies. This ensures that the childcare service operates within legal parameters and remains compliant at all times.

In times of conflict, Leonie’s exceptional mediation and conflict resolution skills shine through. She effectively handles disagreements and disputes between stakeholders, facilitates open dialogue, and works towards solutions that align with the service’s goals and objectives.

Leonie’s performance reporting skills are commendable, generating comprehensive and analytical reports that inform business performance and strategic decision-making. She utilises data visualisation tools to present complex information in an easy-to-understand format, helping the team uncover valuable insights and opportunities for improvement.

Leonie understands the significance of key performance indicators (KPIs) and continuously monitors and enhances metrics such as occupancy rates, debt levels, wage to revenue ratios, and budget management. Her focus on achieving and exceeding these targets ensures the financial sustainability and success of the childcare service.

Mentoring and coaching are integral to Leonie’s leadership style. She guides and empowers Nominated Supervisors, facilitating their professional growth and skill enhancement. Through mentorship, Leonie fosters leadership development and creates an environment where potential issues become opportunities for growth and improvement.

Creating a positive culture within the organisation is another aspect Leonie excels at. By aligning the team with shared values and fostering open communication, she cultivates an inclusive environment where everyone feels valued, respected, and heard.

Communication is at the heart of Leonie’s leadership. She is an active listener who communicates timely and appropriately, adapting her style to meet the needs of individual team members. Her transparency and honesty build trust among the team, creating a productive and harmonious work environment.

Integrity and trust are paramount to Leonie. She consistently upholds ethical conduct, keeps promises, and accepts responsibility for her actions. By adhering to these principles, Leonie fosters a culture of honesty and credibility within the organisation.

Leonie’s role also extends to business development and service expansion. With her understanding of the childcare sector, she effectively promotes childcare management services, seeks new opportunities for service expansion, and builds strong relationships within the industry.

In conclusion, Leonie Shears is a remarkable Operations Manager, exemplifying the qualities of a dedicated, knowledgeable, and inspiring leader.


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Early Learning Management
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