Top Frequently Asked Questions

Who are Early Learning Management?

We consist of high-quality talent in the Operations Team, Finance Team & Marketing Team. We’re individuals with diverse passions & strengths who take as much joy in the work we do as from those we work with. 30 years experience across Australia.

Does Early Learning Management have Operations people based outside Queensland?

Yes, we have specialist Operations people permanently based in New South Wales and Victoria.

Where is the Service Centre KPI data hosted?

Early Learning Management confirms the content is stored in a Federal Government approved enterprise-class cloud hosting solution within Amazon Web Services (AWS) Sydney, Australia. The Cloud solution was given Federal Government approval, as it complies with the requirements of the Privacy Act, the Australian Government Information Security Manual, and the Department of Education, Skills and Employment requirements. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act).

Does Early Learning Management have access to a Provider Approval Number?

Yes, Provider Approval Number: PR-00000966

Who manages the service providers/contracts (e.g. tradesmen, electricity, gas, lift maintenance, cleaners, resource suppliers)?

This is worked through in conjunction with the Nominated Supervisor however we would be responsible for overseeing compliance, financial expenditure & job completion.

Does Early Learning Management manage the Inclusion Support Program (ISP) & Provider Digital Access (PRODA)?

Yes, this is worked through in association with the Nominated Supervisor and Approved provider.

Who manages the landlord communication re outgoing, maintenance issues?

This would be handled by you as the tenant, & the Nominated Supervisor. We will assist when appropriate or requested.

What services do the Finance team provide?

What we do:

  • Advice on regulatory funding
  • Financial modelling
  • Profitability assessment
  • Management accounts
  • Budgetary compliance
  • Due diligence for transactions
  • Financial analysis
  • BAS Lodgement
  • Payroll (OTP)
  • Dashboard Reporting

What application does Early Learning Management use for processing the financial?

We use cloud-based accounting software; Xero in conjunction with Hubdoc & Backupmybooks to ensure your data is safe. Our Finance Team are Platinum Partners. We also use our in house dashbaord to deliver the monthly management accounts.

Can Early Learning Management manage IT (new IT & IT maintenance including internet issues, email issues)?

Yes, we have the depth to cover most IT issues, through Zoom, Teamviewer & Phone. This service is an additional service & is not included in the Comprehensive Management engagement. IT management refers to the monitoring & administration of an organisation’s information technology systems: hardware, software & networks.

Who manages workers compensation claims?

This is worked through in conjunction with the Nominated Supervisor, however, we would be responsible for overseeing compliance with relevant legislation.

How are the Service budgets set & monitored?

We complete a budget forecast & the appropriate expenses are uploaded into the cloud budget tracker that the Nominated Supervisor populates after consultation with the Approved Provider.

Do you assist with Staff Appraisals?

Yes, we conduct staff appraisals annually in conjunction with the Nominated Supervisor. We can also complete ad hoc appraisals where necessary e.g. Performance Management, end of probation etc Membership with DJMIR Advisory is included in the monthly management.

Do you arrange advertising for new staff, letters of offer, on-boarding process?

Yes, we manage the entire process of hiring new staff, in conjunction with the Nominated Supervisor. We place the advertising on Seek and/or Indeed & manage the contractual obligations & the on-boarding process.

What rostering system do you use if any?

There is a rostering system in our payroll software, KeyPay, as part of the management engagement. This is a feature that is available to all centres, however, some Directors have their own process & we will work with them to ensure staffing compliance & efficiency. We also supply a Weekly KPI Report that assists rosters and utilisation.

Do the Nominated Supervisors you work with usually have some time allocated to work with the children or are they 100% office based?

All of the Nominated Supervisors of our managed centres work on the floor as much as possible. Our goal is to work with the centre Nominated Supervisors to assist them to administer the centre effectively; their specific roster will usually be determined by the size & needs of the centre. For example, larger centres would require the Director to be in the office more frequently than they would be with the children.

Which Childcare Management software is required to be used?

All of our managed centres utilise Kidsoft. All of the applications that we work with integrate seamlessly, & we find Kidsoft to be the most user-friendly. Kidsoft reports are PDF & secure, not excel sheets!

Do you manage Services outside of Queensland?

Yes, many of our clients are in VIC, WA, SA, NT & NSW. Plus, we have had extensive experience in the ACT.

Can Early Learning Management assist us with a new website & marketing ideas?

Yes, we have extensive reach back to a team of highly skilled and dynamic designers & developers, all under our team.

What is the minimum contract term for management?

The minimum contract term we will agree to is 12 months. This is because we believe that to truly make a difference & ensure positive results takes time & effort.

How much do your services cost?

Consultancy rates vary depending on a number of factors, such as the level of experience of the consultant, the nature of the work being delivered, the extent to which the work is specialist and the type of organisation that the client is. Call us on 07 5592 5800 to discuss tailored pricing.

Need more Information? Call Us: 07 5592 5800

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